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Help Request Portal

The Help Request Portal is a central hub where users can view a catalog of Penn State IT services, request services, report issues, and submit tickets to get help.

Visit the Help Request Portal to get started.

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The IT Service Desk provides troubleshooting and help with such services as Penn State Access Accounts, Canvas, and more to Penn State students, faculty, and staff members.

University Park Hours and Locations:

W130 Pattee Library Knowledge Commons

Fall and Spring Hours

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Saturday, and Sunday: 10:00 a.m.–10:00 p.m

Summer

204 Wagner Building

Monday–Friday: 8:00 a.m.–10:00 p.m.

Additional Service Desk Locations

While the IT Service Desk serves all locations, many of the colleges and campuses offer support for local users. The following are IT service desk locations and resources across Penn State campuses.

Please note: the Campus selector above will not work unless JavaScript is enabled in your browser.Abington Service Desk Phone: (215) 881-7675
Email: abit@psu.edu
Locations: Lares, Rydal, Sutherland, and Woodland buildings
Sumbit a service ticket with the Abington Service DeskAltoona Service Desk Phone: (814) 949-5356
Email: AltoonaIT@psu.edu
Location: 234 Hawthorn Building
Chat: Start Online Chat with Altoona IT Service Desk.
Live chat is available 24-7, except during campus closures and holidays, for authenticated students, faculty, and staff.Beaver Service Desk Phone: (724) 773-3566
Email: beaverIT@psu.eduBerks Service Desk Phone: (610) 396-6195
Email: bk-helpdesk@psu.eduBrandywine Service Desk Phone: (610) 892-1297
Email: bw-its@psu.edu
Location: Vairo Library, 128 Office SuiteDickinson Law Service Desk Phone: (717) 240-5008
Email: dickinsonlawIT@psu.edu
Location: Suite 010DuBois Service Desk Phone: (814) 375-4858
Email: DuBoisIT@psu.edu
Location: Swift Building, Room 248
Submit a service ticket to the DuBois Serivce DeskErie, The Behrend College Service Desk Phone: (814) 217-HELP (4357)
Email: bdIThelp@psu.edu
Learn more about Service Desk locations and hours.Fayette, The Eberly Campus Service Desk Phone: (724) 430-4163
Email: fenso@psu.edu
Location: Eberly Building, Room 107Great Valley Service Desk Phone: (610) 648-3230
Email: gvhelpdesk@psu.edu
Location: Main Building, ground floorGreater Allegheny Service Desk Phone: (412) 675-9498
Email: ga-helpdesk@psu.edu
Location: Crawford Building, lower levelHarrisburg Service Desk Phone: (717) 948-6188
Location: Olmsted Building, E302
Submit a service ticket to the Harrisburg Service DeskHazleton Service Desk Phone: (570) 450-3456
Location: Butler, Room 116
Submit a service ticket to the Hazleton Service DeskLehigh Valley Service Desk Phone: (610) 285-5295
Email: lv-helpdesk@psu.eduMilton S. Hershey Medical Center (College of Medicine) Service Desk Phone: (833) 577-HELP (4357)
Email: help@pennstatehealth.psu.edu
Submit a service ticketMont Alto Service Desk Phone: (717) 749-6300
Email: helpdesk@ma.psu.eduNew Kensington Service Desk Phone: (724) 334-6081
Location: 044 Blissell Library and Computer Center Building
Submit a service ticket to the New Kensington Service Desk.Pennsylvania College of Technology Service Desk Phone: (570) 320-7329
Email: helpdesk@pct.edu Locations: Student and Administrative Services Center, Room 2072
Submit a service ticket to the Student Service Desk
Submit a service ticket to the Employee Service DeskSchuylkill Service Desk Phone: (570) 385-6212
Email: slhelpdesk@psu.edu
Location: Classroom Building, bottom floorShenango Service Desk Phone: (724) 983-2932
Email: shenangoIT@psu.edu
Location: Sharon Hall, Room 202
Submit a service ticket to the Shenango Service DeskUniversity Park Service Desk Phone: (814) 865-HELP (4357)
Email: ITservicedesk@psu.edu
Submit a service ticket to the University Park Service DeskWilkes-Barre Service Desk Phone: (570) 675-9140
Email: wbitsupport@psu.edu
Location: Bell Center for Technology, Room 108
Submit a service ticket to the Wilkes-Barre Service DeskScranton Service Desk Phone: (570) 963-2551
Email: wsitsupport@psu.edu
Location: Dawson, Room 116
Submit a service ticket to the Scranton Service DeskYork Service Desk Phone: (717) 771-4080
Location: Grumbacher, Room 106
Submit a service ticket to the York Service DeskWorld Campus Phone: 1-814-865-0047
Chat with a technology expert.
Submit an email form to the World Campus Service Desk

For 24-7 support contact:

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Live chat is available 24-7, except during campus closures and holidays, for authenticated students, faculty, and staff.

Phone: (814) 865-HELP (4357)

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The IT Public Knowledge Base consists of how-tos, step-by-step instructions, general information, and frequently asked questions about many technology services.

Visit the Public Knowledge Base to learn more.

Training

IT Learning and Development

IT Learning and Development (ITLD) provides free, online, live, and self-paced training resources for Penn State students, faculty, and staff members.

Visit the ITLD website for more information.

Tech Tutors

Tech Tutors are available for personalized training on such software titles as Adobe, Microsoft, Sites at Penn State, WikiSpaces, and more. Tech Tutors are available in person or online via chat and screen sharing.

Visit the Tech Tutors website to learn more.